Systems Analyst III

Systems Analyst III, UKG, Inc., Weston, Florida

Will work as a member of the ServiceNow Team with responsibility for the design and development and maintenance of new features and functionality on the ServiceNow Platform.

Position requires a Bachelor’s degree (or an equivalent foreign degree) in Computer Science, Computer Engineering or a closely related field and 5 years of experience as a ServiceNow focused Software Engineer.  Must also have 5 years of experience, which can have been gained concurrently with the primary experience requirement above) with the following:

· ServiceNow CMDB Administration, Performance Analytics and Reporting;

· ITSM and ITAM (Asset Management);

· JavaScript, Angular JS, HTML5, Jelly, jQuery, CSS, ODBC, REST, SOAP, LDAP and SSL;

· ServiceNow Scripting using JavaScript, including Business Rules, Client Scripts and UI actions; and

· The application of ServiceNow in a cloud-based technology platform.

Primary/essential duties and responsibilities include:

· Implement and enhance ServiceNow platform and modules per business requirements.

· Gather and document user and process requirements, functional requirements and develop technical requirements and specifications.

· Customize ServiceNow applications, facilitate the rollout of new applications and modules and configure UI and Workflow.

· Work on development, configuration and workflow administration to support business processes in the platform.

· Participate in unit testing, ATF scripts, and installation of new modules, releases and version upgrades.

· Work with key technologies relevant to the ServiceNow integration solutions, including ODBC, REST, SOAP, LDAP, SSL, etc.

· Perform ServiceNow scripting using JavaScript, including Business Rules, Client Scripts, UI actions, etc.

· Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy.

· Participate in ongoing production and end-user support and ensure a reliable and reproducible production environment for ServiceNow applications.

· Collaborate with the ServiceNow Team to complete a backlog of activities on the ServiceNow platform and execute on the strategic roadmap.

· Assist with being a Tier 2/3 support for ServiceNow system -- provide day to day operational support and maintenance.

· Provide technical analysis of problems while working toward solutions to technical issues.