Student Program Assistant

FIUDistance FIU Office of Distance Education

About the Company:

The Office of Distance Education (ODE) is the online and distance education portal at the FIU College of Engineering and Computing. The college offers online and distance learning courses in support of undergraduate and graduate degree programs. Lecture videos and materials are made available through a learning management system and can be accessed online anytime, anywhere. Many of the same courses offered on-campus are available through ODE, students receive the same credits and lecture materials as face-to-face students.

Position Description:

The Office of Distance Education within the College of Engineering and Computing Department is seeking a student to join their team of professionals. This position will assist with all aspects of the execution and operation of a college-wide distance education system. This position will also assist the department with day-to-day operations and administrative functions of the unit. Job ID# 518608, on the FIU careers page [https://hr.fiu.edu/careers/].

Position Duties:

Duties will include:

  • Monitoring and recording class lectures and web conferences using course capturing systems and software.
  • Maintaining quality control standards and correcting issues.
  • Providing customer service for students, faculty and staff including: emails, answering phones, in-person and classroom support.
  • Demonstrating and consulting faculty on best practices for lecture capture and course delivery.
  • Ensuring that issues are logged and reported immediately to the appropriate department.
  • Performing basic troubleshooting and testing of AV equipment and related technologies.
  • Assisting with proctoring of exams in compliance with FIU’s testing policies.
  • Updating course pages on Canvas, department website and calendars, scheduling systems, and social media pages.
  • Maintaining of department inventory, work area, procedure manuals, and classrooms.
Qualifications:

Desired Qualifications:

  • Applicants must be approved/awarded for Federal Work Study.
  • Strong interpersonal, verbal and written communication skills.
  • Available to work flexible schedule at the Engineering Center and other FIU campuses.
  • Ability to work efficiently as a team or independently and be able to learn in a fast-paced environment.
  • Detail oriented; excellent communication and organizational skills.
  • Ability to provide superior customer service in a personable and courteous manner.
  • Basic IT or audiovisual knowledge, previous troubleshooting experience or helpdesk support.
  • Ability to analyze and troubleshoot various situations and respond accordingly.
  • Knowledge in Microsoft Office Suite and Sharepoint; Canvas, Mediasite, and WordPress CMS.
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