Nutech, Inc. is a management consulting company that assists organizations with business based solutions. The company helps information technology departments within companies manage their projects, restructure their internal operational process, introduce new technology, support and host existing and new infrastructure, and supply supplemental staffing as needed. Our company aligns technical solutions to an organization's business model and strategies.
Responsible for answering, commenting and replying to help desk inquiries. Help desk is the first level of support and response for clients.
Essential Duties and Responsibilities include the following: (other duties and responsibilities may be assigned)
Manage Tier 1 help desk incidents/requests through tickets or phone
Follow-up on outstanding requests and ensure timely resolution
Perform root-cause analysis of all incidents. Manage problem recognition, research, isolation, resolution, and follow-up for routine user problems.
Create internal and cloud service provider user accounts, and stage hardware as part of on-boarding process
Desktop hardware, peripheral and software support
Desktop software image management
Mobile device support
Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Manage desktop and software deployment standards
Perform timely workstation hardware and software upgrades as required
MS Win7, Apple iOS/OS X, Google Android
Active Directory, Microsoft Exchange, Office 365
Desktop, laptop and tablet hardware, printers, scanners, computer peripherals, mobile devices (iOS, Android)
Client PC connectivity – Ethernet, Wi-Fi, TCP/IP
Associate's Degree in Information Technology or relevant work experience.